Francisco Renteria is a Sacramento-area chef who spent more than $2,000 buying a huge set of Cutco knives. We may not agree with his taste in cutlery, but we can all sympathize with his predicament. He paid the U.S. Postal Service to deliver the 24-pound box of knives from the U.S. Virgin Islands to a UPS Store in Sacramento, but the package that arrived had been cut open, emptied, and taped shut.
Renteria filed a reimbursement claim for the value of the stolen cutlery, and the USPS responded (twice) with a Sgt. Schultz-worthy “I KNOW NUTHEENK!” He turned his complaint over to a local TV news consumer advocate, and we hope the resulting publicity will finally get him some reimbursement.
From CBS-13 Sacramento:
He shipped the 24-pound, 10-ounce package from the U.S. Virgin Islands when he moved here — but said the package he picked up from his mailbox inside The UPS Store felt almost empty.
Snapping pictures of the box inside the store, he found the knives were not in the box — just the knife sharpener.
Renteria thought someone sliced open the package to steal the expensive knife set before resealing it, he said.
“I expected to get my money back.”
USPS rejected his claim twice — once even after he sent along a notarized letter from The UPS Store worker saying the “package was lighter than it was supposed to be” and “the seam was cut.”
“The $2,000-question here is who tampered with it?” said consumer attorney Eric Ratinoff of Sacramento law firm Kershaw Cutter & Ratinoff.
Kershaw and Cutter? In a story about knives? This is almost too good to be true.
The Postal Service and the UPS Store have opened an investigation into the theft. Either way, let’s hope Chef Renteria eventually gets compensated for his loss. And let’s hope he does a little more homework before he reinvests it in another set of Cutco knives. Even the best Zwilling Henckels sets only cost about $600.