Will they or won’t they? My Leek is on its way to Kershaw’s Warranty Dept.

 

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Sent my Leek back to Kershaw today. I done broke it.

 

Those of you who read my D2 Kershaw Leek review know that I pushed the knife past its design limits, and messed up the pivot and lock. Despite my attempts at repair, there is still a fair amount of blade wobble and the frame-lock is unreliable. I won’t EDC a knife I don’t have confidence in, so it is off to Kershaw’s warranty department for evaluation.

A while back, Chris wrote about the warranty dept. at Benchmade. Benchmade has a reputation for a “few questions asked” repair/replace policy. Consequently, the condition of some of what they get back is something to behold. Worth a look if you missed it the first time around.

I am hoping that the Kershaw’s “Limited Lifetime Warranty” is in practice no more “limited” than Benchmade’s.

From Kershaw’s Warranty webpage:

“Kershaw Knives from Kai USA Ltd. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss or theft. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here”.

On my form under “Reason for Service” I stated that “The knife has developed some blade wobble, and the lock will release when the knife is given a sharp whack to the spine.”

This is completely factually correct. There is no “How did this happen?” question, so I have not attempted to mislead in any way.

There are 3 possibilities that strike me as the most likely. First, they determine that I was not “properly using and maintaining my tool”. While I don’t see any overt signs of undue cosmetic damage, these guys know their company’s knives and will view someone who is sending their knife back after only a month as a laminabuser. I doubt that they will have any question about what happened to my knife. They might call BS on me and refuse to help.

Number 2 is that they recognize the signs of abuse, and decide that they don’t really care. Life goes on as normal for them and they simply fix my knife or even more likely just ship me a new one. I both believe and hope that this is the case.

Scenario 3 is in my mind least likely. That would be that Kershaw representatives are reading this and flag my return for special treatment. I doubt that this is the case, but it is certainly in the universe of discrete possibilites. I have never spoken with anyone at Kershaw, and  I am following their listed process. Namely fill in and download the form, print, and ship. Easy as that.

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Kershaw even autofills the form for you to print.

One last housekeeping note: I got the Empire Outfitters stickers out when I was at the post office. Thanks for your patience. The first person to comment on this post will win a pair for themselves. I also will be running a contest on Twitter to give away the Beer Defender keychain tool. If you don’t already follow @KnifeTruth on Twitter, now might be a good time to start. I try to put out a few things throughout the day.

Thanks again to Craig for providing us with the swag to give away.

It could be up to a 6 week turn around time from Kershaw. I will keep you posted.

 

comments

  1. Bill J says:

    Hmmmm… It will be interesting to see how this plays out.

  2. cmeat says:

    without a history of suspicious returns they’ll probably take care of just about any customer. especially a lock back that comes unlocked. that they’ll fix.

  3. Curtis says:

    Would it not have been better to eliminate possibility #3 and just report on your warranty experience after the fact? If you do have a stellar return process I can’t say that I would assume my experience would be the same given the popularity of TTAK. You shouldn’t sell yourself short – In fact, I think it even likely that someone at Kershaw would read your post (or at the very least someone would call it to their attention). I’m just sayin’…

    1. Thank you for not selling us short Curtis. I think you are giving us too much credit.

      While it would be nice, i am not really sure if we have that much juice.

      I concede that I could have left #3 out. Chalk it up to banging away on a keyboard whilst being one’s own editor. Sometimes I read thing as I imagine them sounding in my head rather than how they actually have been written.

    2. I understood your concern, but in the end I think that it went through the standard process. It took a little over a month, and there was no indication of any treatment out of the ordinary.

  4. stuartb says:

    #4 call a plumber

    1. I have a couple of ways to interpret that stuart. A little direction por favor…

  5. stuartb says:

    Fix your leek!

  6. stuartb says:

    What was the other interpretation?

    1. Something about flushing it or telling me to take a shit.

      Nothing concrete had formed yet in my head, but I missed your quite clever pun.

      I was relatively brain dead last night. Just got back from a the Friends of the Smokies Evergreen Ball (www.evergreenball.org). I work on one of the committees and had worked all day on setup before attending/working the Ball myself.

      Long Day.

  7. stuartb says:

    Never overthink the purile sense of humor (humour) of an Englishman. We’re a crude lot, but not disrespectful

  8. Bill Konnerth says:

    Soooo, your leek with D2 edge was sent back to Kershaw about a year ago. I’m guessing the outcome is in. Very curious to know what happened?

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Will they or won’t they? My Leek is on its way to Kershaw’s Warranty Dept.

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