I was surfing Reddit and came across someone who was so pleased with his experience with Leatherman customer service, that he posted the above letter online.
Earlier this year, I had to send my Kershaw Leek back to KAI for repair or replacement. I had damaged it during the course of testing. I was batoning, which is a little much to ask of a small EDC folder, but the D2 blade held up wonderfully. However, I need to admit that Spencer was right in this instance, and I damaged a perfectly good knife.
The warranty experience was painless and I received what I believe to be a new knife within several weeks. You can specify if you require your specific knife back for sentimental reasons, and they attempt to fix it for you if possible.
Overall, I am quite pleased with my experience, and am comfortable recommending Kershaw as a company that stands by its products.
Have you ever had to send a knife back for service or replacement? How was your experience?