Those of you who read my D2 Kershaw Leek review know that I pushed the knife past its design limits, and messed up the pivot and lock. Despite my attempts at repair, there is still a fair amount of blade wobble and the frame-lock is unreliable. I won’t EDC a knife I don’t have confidence in, so it is off to Kershaw’s warranty department for evaluation.
A while back, Chris wrote about the warranty dept. at Benchmade. Benchmade has a reputation for a “few questions asked” repair/replace policy. Consequently, the condition of some of what they get back is something to behold. Worth a look if you missed it the first time around.
I am hoping that the Kershaw’s “Limited Lifetime Warranty” is in practice no more “limited” than Benchmade’s.
“Kershaw Knives from Kai USA Ltd. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss or theft. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here”.
On my form under “Reason for Service” I stated that “The knife has developed some blade wobble, and the lock will release when the knife is given a sharp whack to the spine.”
This is completely factually correct. There is no “How did this happen?” question, so I have not attempted to mislead in any way.
There are 3 possibilities that strike me as the most likely. First, they determine that I was not “properly using and maintaining my tool”. While I don’t see any overt signs of undue cosmetic damage, these guys know their company’s knives and will view someone who is sending their knife back after only a month as a laminabuser. I doubt that they will have any question about what happened to my knife. They might call BS on me and refuse to help.
Number 2 is that they recognize the signs of abuse, and decide that they don’t really care. Life goes on as normal for them and they simply fix my knife or even more likely just ship me a new one. I both believe and hope that this is the case.
Scenario 3 is in my mind least likely. That would be that Kershaw representatives are reading this and flag my return for special treatment. I doubt that this is the case, but it is certainly in the universe of discrete possibilites. I have never spoken with anyone at Kershaw, and I am following their listed process. Namely fill in and download the form, print, and ship. Easy as that.
One last housekeeping note: I got the Empire Outfitters stickers out when I was at the post office. Thanks for your patience. The first person to comment on this post will win a pair for themselves. I also will be running a contest on Twitter to give away the Beer Defender keychain tool. If you don’t already follow @KnifeTruth on Twitter, now might be a good time to start. I try to put out a few things throughout the day.
Thanks again to Craig for providing us with the swag to give away.
It could be up to a 6 week turn around time from Kershaw. I will keep you posted.